When I went to the local Apple store last week to upgrade my existing iPhone to the extra specially shiny 3G version everything went very well (hardly any line, lots of phones on hand) until the credit card was run. My bank would not process the card leaving me no option other than to cancel the sale.
By this point in the process AT&T had disabled my original phone’s sim card and replaced the original billing plan with the new required 3G version. Worst of all was the removal of eligibility for an upgrade discount.
Although I am frustrated with my bank, Apple and AT&T’s arrangement left me bewildered.
Waiting to have the iPhone activate and switching the billing plans until the purchase was authorized by the bank would have save heartache on my part and hours of work on the part of the Apple and AT&T representatives.
Last Friday I was told the problem would be resolved in 72 hours… today is Wednesday and I’m still waiting for the last portion of the problem to be reversed.
